Role Details
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Role Details
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MedSpa Front Desk Receptionist
- At least 1 years of customer service experience
- Exceptional customer service skills
- Ability to be efficient and productive in a fast-paced environment
- The ability to multitask, prioritize, and organize with a consistently high level of accuracy
- Must be a team player
- Knowledge of: Internet, Word, Excel, Outlook and the ability to learn new software quickly
- Excellent, written, verbal, and interpersonal skills
- Great attention to detail and accuracy
- Consistently demonstrates good judgment, strong character and personality, ethics, and high standards of performance
- Experience in medical office / understanding of cosmetic procedures / skin care products
- Must be available to work weekends and evenings
- Prolonged periods of sitting at a desk and working on a computer
- Occasionally stand, walk, use hands and fingers, handle or feel, reach with hands and arms, climb or balance, stoop, knee, crouch or crawl, talk and hear
- Employees who have approved exemptions must follow additional protocols where required, such as enhanced COVID-19 testing, mandatory vaccine-related education/discussions, and/or other infection prevention requirements in accordance with company policy, CDC or state and local public health government orders
- High school or equivalent (Required)
Responsibilities
- The Front Desk Receptionist is primarily responsible for providing support with the daily activities of a medical spa including telephone coverage, appointment scheduling, registration, opening and closing transactions and client care
- MUST BE AVAILABLE TO WORK WEEKENDS and EVENINGS
- Provide excellent client care and customer service
- Answer and screen high volume of inbound phone calls
- Manage appointments (scheduling, moving, and canceling appointments)
- Actively promote the clinic, treatments, services, products, as well as programs, promotions and/or discounts available
- Provide accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction
- Accurately complete client transactions
- Manage multiple responsibilities while maintaining composure, always keeping the clients a priority
- Perform opening and closing duties of the clinic
- Efficiently provide basic office administrative support tasks including but not limited to mailing, faxing, sorting, typing and filing
- Maintain a professional and clean work environment & appearance
- Maintain complete confidentiality in all guest matters in accordance with company policy
- Assist with other duties and projects as assigned by management
- Occasionally lift and/or move up to 20 pounds and occasionally lift/or move up to 30 pounds
MUST BE AVAILABLE TO WORK WEEKENDS and EVENINGS. What You’ll Do:
- Provide excellent client care and customer service • Answer and screen high volume of inbound phone calls
- Manage appointments (scheduling, moving, and canceling appointments)
- Actively promote the clinic, treatments, services, products, as well as programs, promotions and/or discounts available
- Provide accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction
- Accurately complete client transactions
- Manage multiple responsibilities while maintaining composure, always keeping the clients a priority
- Perform opening and closing duties of the clinic
- Efficiently provide basic office administrative support tasks including but not limited to mailing, faxing, sorting, typing and filing
- Maintain a professional and clean work environment & appearance
- Maintain complete confidentiality in all guest matters in accordance with company policy
- Assist with other duties and projects as assigned by management What You’ll Bring:
- HS Diploma or GED required; AA preferred
- At least 1 years of customer service experience
- Exceptional customer service skills
- Ability to be efficient and productive in a fast-paced environment.
- The ability to multitask, prioritize, and organize with a consistently high level of accuracy
- Must be a team player
- Knowledge of: Internet, Word, Excel, Outlook and the ability to learn new software quickly
Excellent, written, verbal, and interpersonal skills - Great attention to detail and accuracy
- Consistently demonstrates good judgment, strong character and personality, ethics, and high standards of performance
- Experience in medical office / understanding of cosmetic procedures / skin care products
